“Your Health, Our Mission – ECHS Cares for Veterans!”
ECHS Polyclinics Enhance Services for Veterans: Key Updates on Client Satisfaction, Grievance Redressal, Inventory, and Referrals
1. Boosting Client Satisfaction in ECHS Polyclinics
ECHS is committed to improving healthcare experiences for ex-servicemen and their families. Recent surveys indicate an 85% satisfaction rate, with efforts underway to further streamline services and reduce waiting times.
“Honoring Heroes with Healthcare!”
2. Strengthened Grievance Redressal Mechanism
To address beneficiary concerns efficiently, ECHS has enhanced its grievance redressal system with a 24/7 helpline, WhatsApp support, and a faster resolution process. Veterans can now file complaints via the ECHS Mobile App for quicker responses.
“Strong Soldiers, Stronger Support – ECHS at Your Service!”
mproved Inventory Management for Uninterrupted Supply
ECHS Polyclinics are digitizing inventory management to ensure uninterrupted medicine availability. The automated stock monitoring system will prevent shortages, ensuring that essential drugs and medical supplies are always in stock.
4. Simplified and Faster Referral Process
The ECHS referral system has been upgraded to reduce approval time and enhance transparency. Veterans can now track their referrals online, minimizing paperwork and delays for specialized treatments at empaneled hospitals.
“From the Battlefield to a Healthy Life – ECHS Stands with You!”
Certainly, here are the latest developments in the Ex-Servicemen Contributory Health Scheme (ECHS) concerning client satisfaction, grievance redressal, inventory management, and referral processes:
Reception and Waiting Areas:
61.8% rated it as good.
12.5% rated it as excellent.
4.5% rated it as poor, indicating room for improvement.
Laboratory and Dispensary Services:
57.8% rated them as good.
19.8% rated them as excellent.
No respondents rated the dispensary services as poor.
Note: The information provided is based on the latest available sources and may be subject to change. Beneficiaries are encouraged to contact their nearest ECHS Polyclinic or Regional Centre for personalized assistance and the most current information.
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